“It was a good-sized property for two families.”
Unfortunately, there were quite a few hiccups! The dishwasher was filthy and turned out it was not working at all and obviously, whoever cleaned up the accommodation before us did not check that the dishwasher was not working. We phoned the property management on the morning of the second day. They said they would send someone to check in the afternoon (while we were out), but did not call us what they have found. So in the late afternoon, we had to call them back to check if someone had been to ...
Unfortunately, there were quite a few hiccups! The dishwasher was filthy and turned out it was not working at all and obviously, whoever cleaned up the accommodation before us did not check that the dishwasher was not working. We phoned the property management on the morning of the second day. They said they would send someone to check in the afternoon (while we were out), but did not call us what they have found. So in the late afternoon, we had to call them back to check if someone had been to investigate. We were informed that they will contact the property owner about this and there is nothing that can be done during our visit. What made me unhappy te most was that there were no apologies at all at any point regarding the non-functional dishwasher. The properpy might not belong to the management, but they represent and were hired by the property owner, so an apology is expected.
The chrome on the showerhead in the King-sized bedroom had peeled off (old) and gave one of us a deep cut on the thumb.
On the second day, we had no hot water at all for hours and hours. One of the children had to be cleaned desperately and had no choice but to have a very quick dip in the ice-cold bath!!! The hot water is finally back on when one of us checked the boiler and had to press a button to sort of reset it or make it work again.
This property needs to renew some of its facilities and desperately need a proper maintenance!!!
I am glad you liked the size of Gillercombe and it fitted your requirements and I am very sorry the dishwasher and the hot water were not working during your stay. I know how important things like this are to making your holiday as enjoyable as possible. The dishwasher has been now been replaced. We are also replacing the shower head. Thank you very much for letting us know about it. It is great to get useful feedback like this from guests so we can keep the property in excellent condition for future holiday makers. I hope these issues did not detract too much from your enjoyment of the beautiful Lake District.
Property Owner