“Although we had a lovely week at the property my partner inadvertently left 3 summer jackets in one of the wardrobes.”
Whilst we fully accept this is our fault, I did ring Lakelovers to explain the situation once we discovered the error a week after we returned to be told an investigation would take place and assured that the items would be returned (At our cost which we had no problem with) but since then we've heard nothing?? Logically, you would think the cleaner would come in and discover the clothes in the wardrobe, immediately assume they'd been left in error and report this back to the office, a fairly simple process given the tight turnaround timescales from one letting to the next. So, I'm very surprised and disappointed that we haven't been contacted with any type of feedback, good or bad. This reflects badly on Lakelovers as a company as it comes across as a lack of responsibility for ignoring a genuine request, and the lack of aftercare once the holiday is over.........The biggest mystery? Where did the jackets go??