“We have stayed at the property 4 times now and love it.”
The location is fab and it is really well laid out.
The only issue we had this time was with the heating. It would not come on before 9am (ish) and after 9pm (ish). This was inconvenient at best. When we arrived on Friday tea time it was working fine but we could not turn it on Saturday morning. I phoned Lakelovers and they were going to send someone out. I then phoned back to say that it had started working about 9am so nobody came out. I appreciate I should have phoned back because we had ...
The location is fab and it is really well laid out.
The only issue we had this time was with the heating. It would not come on before 9am (ish) and after 9pm (ish). This was inconvenient at best. When we arrived on Friday tea time it was working fine but we could not turn it on Saturday morning. I phoned Lakelovers and they were going to send someone out. I then phoned back to say that it had started working about 9am so nobody came out. I appreciate I should have phoned back because we had this problem all week. We were out all day one day, returning after 9pm and could not get any heating on at all.
Thank you for your feedback. We will ask our maintenance team to investigate this for future guests. Unfortunately, as you didn't call us again we were unable to resolve it to make your stay more comfortable. We are glad that you have enjoyed the property to continue returning here in the past.
Lakelovers Owner Relations Team Property Owner