“The Property was very cold when we arrived, Heart of the Lakes were aware that I was travelling with baby under one but hadn’t arranged for property to be warmed upon arrival.”
After reading the note re heating issues, I had to call maintenance to check out error codes flashing on boiler once turned on. I tried to set up the Cot bed however one of the sides wouldn’t click into place. Called through to maintenance again. The gentlemen advised “sometimes the hinges go”. I’d have hoped that this would have been checked before arrival to the property, again HOTL were aware we were traveling with baby under 1. The maintenance men were quick to arrive with a second cot. My mother Hoovered the carpet the morning after our arrival. She managed to fill the vacuum with dust and hair, was property not hoovered before arriving? Smelly large stain on main bed throw, this was hidden by scatter cushions and only noticed whilst getting into bed. Pillows and bedding upstairs dusty, bedding unlikely to have been changed / washed if previous guests did not use. Sofas had not been cleaned as dust and mess had gathered underneath. I found two game pieces which I have put in games cupboard. Kitchen blinds are thick with dust. Microwave was not cleaned. When it came to needing to use it to sterilise baby bottles we had to give it a good clean beforehand. Unsure if the mattress had been changed but the right side of the bed slants towards the far wall. Upon leaving the property we spoke to the cleaners who advised that the midweek cleaners are not as thorough as the weekend cleaners, if they see that the beds have not been used the bedding may not have been changed and dust will collect. Good points : good supplies of kitchen and housing utensils, TV with apps is useful, shared garden was a lovely space, very well located. This however, has been the most expensive cottage I’ve paid for and most unclean property I’ve stayed at. Aware it he price could have been inflated due to Covid-19. If it wasn’t for my partner arriving on the Saturday and having a baby, dog and mother already at the cottage I would have requested that HOTL relocated us to a clean property. When talking to the cleaners on Saturday, I made them aware of the areas that may need more attention. It did seem that Covid has been long forgotten about in this case and the property still dirty from previous occupiers.
Thank you for your comments. It is very disappointing to hear all the issues that you have had and we will be discussing them ourselves with Heart of the Lakes who undertake the cleaning on our behalf each week. Thank you for making us aware.
Property Owner