“Having read a recent review I was very worried about turning up to a dirty property.”
So I called ahead a day or so before our scheduled arrival and had a chat with Lake Lovers. The property was thankfully therefore, clean and tidy on arrival.
However, it is in much need of an update and was incredibly damp, not very well hidden by the scent of several plugin air fresheners. We had to air the property a lot during the week. This, combined with very soft and uncomfortable beds meant we finally left a day early.
There were a few other issues such as: very noisy boiler pump and bathroom extractor fans (the boiler had been raised in other reviews); a washer drying that didn't dry at all; a slimline dishwasher for a property sleeping 6 people?; dirty towels left in the laundry basket; not particularly well stocked kitchen in terms of cookware and utensils; paint peeling from the ceiling in the en suite shower; only a shower attachment and not a proper shower in the main bathroom.
We'd have been more inclined to rate our stay more highly if the property hadn't been sold as premium, advertising its 2018 Visit England Gold Award and being described as luxurious, and with a price tag to match. Considering this, we were expecting more.
The layout of the property is great and the lounge and kitchen being upstairs with the views was a welcome arrangement. Its also very conveniently situated between Windermere and Ambleside.
We have taken on board your comments and have obtained quote to get the boiler fixed very soon. We have been to the property ourselves in September 2022 and 19 November and have not noticed any damp issues or bad smell. We are also getting quotes to resolve the damp issue on the ground floor. The noise form extractor fan occurs when people use the bathroom or the shower and there is a switch outside which can be turned off from outside.
We have not had any complaints prior with reference to lack of facilities, provided what is possible for a holiday let and had bought a new king size bed in the main bedroom recently. We will endeavour to fix issues mentioned through Lake Lovers maintenance, with whom we liaise regularly to address issues raised by visitors.
Property Owner