“First the good bits… the cottage is in a great location with fantastic views, a lovely garden, great walks and a nice pub nearby.”
As for the not-so-good bits: the chimney needs sweeping urgently – the room filled with smoke every time we opened the wood burner door to add fuel (we've has a wood burner for 20 years, so we know what we're doing with one. The twin bedroom needs a really good dusting – our sons coughed and wheezed their way through our stay. One of the four dining chairs fell apart as soon as we picked it up to move it, and the chest in the sitting room stank of vomit when opened (I assume someone put a dirty toy back in there and just left it). On top of that, the bathroom tap handles unscrewed and fell into the basin with alarming regularity and there were only two glass tumblers (one cracked) for a family of four. It also needs to be made clearer that there is no wifi – we only found out from previous visitors' comments prior to our stay. I don't want to sound like a moaner – this would be an amazing place to stay if the maintenance/cleaning regime was better.
Thank you for taking the time to give us feedback. We're sorry your stay didn't meet our usual high standards. We will check and make good all the issues you've raised as soon as we can.
We provide a 24hour helpline through our cleaning and maintenance company Orian. We would ask that in future customers raise any concerns as soon as they become aware of them to give us a chance to correct them and make your stay as enjoyable as possible.
Property Owner
