“Temperamental front door lock, not always easy to open.”
No blind on little window in main bedroom. No signal on downstairs tv. Could only get itvx in main bedroom. Notified contact number hour after arrival on Friday. Had further phone call on Saturday pm to say they would chase but no one came. This was a particular issue for us as we have a young adult with a learning disability who likes to watch tv and our long weekend was supposed to be a chilled relaxing one.
No blind on little window in main bedroom. No signal on downstairs tv. Could only get itvx in main bedroom. Notified contact number hour after arrival on Friday. Had further phone call on Saturday pm to say they would chase but no one came. This was a particular issue for us as we have a young adult with a learning disability who likes to watch tv and our long weekend was supposed to be a chilled relaxing one.
Thank you for taking the time to leave us a review. We are sorry to hear that you had some issues with the front door lock, the blind on the little window in the main bedroom, and the signal on the downstairs TV.
We have investigated the issues you have mentioned and would like to apologise for any inconvenience they may have caused.
The front door lock is a solid door and can be difficult to open if it is not pulled forward. We have checked the lock and it is working properly.
The blind on the little window in the main bedroom was damaged by a previous guest and is being replaced as soon as possible.
The signal on the downstairs TV. Due to the fact that the terrestrial aerial has been damaged and removed from the main complex you would not be able to received the terrestrial channels, however, the main bedroom TV is a smart TV and you can log into your accounts to receive your programmes. The downstairs TV is a cast TV and you can watch your programmes using your smart phone, iPad, or laptop computer.
We understand that these issues were a particular problem for you as you have a young adult with a learning disability who likes to watch TV. We apologise for the inconvenience and we hope that you were able to enjoy your long weekend despite the issues.
We have taken your feedback on board and we will be taking steps to improve the following:
• The front door lock will be lubricated to make it easier to open.
• The blind on the little window in the main bedroom will be replaced as soon as possible.
• We will investigate the possibility of installing a new aerial so that the downstairs TV can receive a signal.
We would like to thank you for bringing these issues to our attention. We value your feedback and we are committed to providing our guests with a positive experience.
Property Owner