“On the Monday evening of my stay, the boiler failed.”
I contacted the owner first thing on Tuesday, and an engineer came that evening to make a temporary fix. The boiler failed again on Wednesday evening, so I contacted the owner on Thursday, who said they would arrange another visit. I was offered alternative accommodation across town, but as I did not have a car, this would have been difficult.
The engineer did not arrive on Thursday or Friday. As a result, there were three full days, plus Saturday morning, without heating or hot water. The ...
I contacted the owner first thing on Tuesday, and an engineer came that evening to make a temporary fix. The boiler failed again on Wednesday evening, so I contacted the owner on Thursday, who said they would arrange another visit. I was offered alternative accommodation across town, but as I did not have a car, this would have been difficult.
The engineer did not arrive on Thursday or Friday. As a result, there were three full days, plus Saturday morning, without heating or hot water. The amenities advertised were not available for the full duration of the stay, which is why I have given a one‑star rating.