“Lovely cottage in good location.”
Very Comfortable for two. However really disappointed with Heart of the lakes. Phoned on Sunday to report a fault with the television, which initially we were happy with the response, with the customer service representative ringing us back that afternoon with an update. However after this no further contact. A handy man turned up late on Thursday afternoon (unannounced) to check the telly but couldn’t resolve, so a whole week without terrestrial tv. Really, really poor service and would make me think twice about booking again with heart of the lakes as the customer service was shocking.
Thank you for your feedback, I'm really sorry our customer service fell below your expectations. We pride ourselves on good service, so this is unusual that the communication was poor here. We really do hope to welcome you to stay with us again.
Property Owner