“I reported a fault with the water pressure and I was told that I would be kept informed (no info)
I called back later 7 hours.”
Then I had a reply.
There was one bin bag……
There was a request to put the bedding in the bags provided. There were none.
The bins were not collected until I called, eventually someone came and half emptied the bin….
The house was great but the little things were annoying when considering the cost for a week was over £2000…..
Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
On receipt of you reporting the fault we contacted unitited utilities and they advised low water pressure due to work in the local area, we can only apologise for this but it was out of our control.
Each property operate individually and its at the owners discretion re kitchen supplies etc. However 1 bin bag is left for guests to use.
Unfortunately on this occasion the bins weren't left out for the waste collection company to empty, so our maintenance team helped with this.
We hope the above doesn't deter you from booking with us again. Thank you once again for your feedback Property Owner