“There was an issue with the shower, so we ended up with cold showers for 3 days.”
The hot taps were all fine, I’ve told the owner, who didn’t respond to this point or apologise for the inconvenience caused. The £100 security deposit we had to pay direct to the owner, they didn’t pay back after the 7 days I had to chase twice for it to be returned and it was 9 days since return by then, which makes me think twice about booking anything in the future where you have to pay out more than the lodge.
£641 for 3 nights in that accommodation was expensive, I appreciate they’ve lost income with the COVID pandemic but it was definitely not worth that sort of money. I would of at least expect a warm shower anyway!
Hot tub was perfect and it has a lovely big veranda. The internet was pretty rubbish, which was a shame for our daughter.
Thank you for your comments. Your feedback is very out of character for this cottage as the comments and scores are usually very high I am sorry that you had problems with the showers. The owners are on hand during your trip to help with any issues and had they been notified, they would have sorted out the issue for you straight away. The bond is always paid back within 7 days of the holiday ending. The owner did contact you after the trip to ask for your details so she could arrange the transfer. This bond is only retained if any damage is caused We do have a note on the property to advise that the WIFI is intermittent so that Customers are aware of this before their stay Thank you for your comments about the veranda and the hot tub
Property Owner