“Not a great Christmas break for the family, unfortunately!”
! We had to get a heating engineer out literally every day throughout our 7 day holiday as there was no heating when we arrived and it continued daily throughout our stay. On Christmas Eve we received an email from Lakelovers saying there was now nobody in the office until 27th December so cannot deal with our issue. Thankfully the owner was more responsive when we phoned him and he did manage to send an engineer out Christmas Eve night as we now had no heating or hot water! The property should not have been rentable under these conditions. Also when we arrived the dishwasher was full of crockery, there were filthy roasting tins in the ovens and the ovens too were covered in dirt and grime. The house did not look like it had been cleaned at all. The dust under beds and on carpets was disgusting. We have not been offered any compensation for having to buy copious amounts of logs to keep the open fires going for our only source of heating, a dreadful service by Lakelovers.
We are very sorry to hear about the issues raised and we will take this up with the relevant people. In regard to the heating, we only found out about this on Xmas Eve and once we did, we made sure that a plumber came out straight away (which took a lot of calls on xmas eve at 7pm) to sort the heating out. The plumber called us back at 9pm to confirm that all was working well and the guests were very happy and we never heard again about any issues. Property Owner