“Cottage was OK.”
However if you want a shower you have to go from your bedroom down two flights of stairs into the basement.
Its damp and fusty in the basement and there is a dehumidifier working overload.
The shower and toilet room is rather cramped.
Kitchen was nice enough and had everything you need.
'The living room is alright but nothing reclines but that's fine if you want to sit bolt upright after a long day on the fells.
Advertised is a wi game - it doesn't work so why advertise it. The TV is old ...
However if you want a shower you have to go from your bedroom down two flights of stairs into the basement.
Its damp and fusty in the basement and there is a dehumidifier working overload.
The shower and toilet room is rather cramped.
Kitchen was nice enough and had everything you need.
'The living room is alright but nothing reclines but that's fine if you want to sit bolt upright after a long day on the fells.
Advertised is a wi game - it doesn't work so why advertise it. The TV is old so your not going to have much variety on what you watch.
Parking can be a bit tricky and you might find yourselves walking a long way from whichever street you can find to park on.
The upstairs bathroom had a faulty toilet cistern - there was an instruction note to advise us it was faulty placed on top of the cistern telling us we need to position the flush handle just so after flushing - otherwise the cistern would constantly be filling and discharging via the overflow all night. We manged this fine, but the real disappointment was the fact that the owner then put a claim in after we left to replace the their faulty/damaged toilet !!!! They said we had damaged it. Furthermore, Sykes cottages endorsed their claim £200!!! We have used sykes cottages before. Never again - check out their reviews its alarming. Sykes cottages work on a basis of don't call us you'll never get through to us.
Thank you for your feedback. At the time of your booking the property listing details the cottage has an upstairs bathroom with a roll top bath with a shower attachment and on the lower ground floor there is a shower room. The basement is not damp. The room has been professionally tanked. The Lake District has high levels of humidity especially during the summer months therefore we use a dehumidifier in the basement to prevent the room from becoming damp. The dehumidifier had been emptied prior to your arrival and the digital display was showing the recommended level of humidity for the room.
We are pleased that you found the kitchen to be well equipped. Thank you for bringing it to our attention that the Wii console is not working, we shall address this issue. We note that you did not report this fault to us during your stay.
We note that you gave a low score on cleanliness. This came as a bit of a surprise to us, as when we contacted you when you arrived you replied by text message that you were "Very Happy" and we did not receive any further communication with you during your stay. We are quality inspected annually and every year since 2016 we have scored 100% on cleanliness. The 2024 report states "Cleanliness levels are again impressive".
The note placed on the cistern advises guests that the cistern can occasionally run to overflow if the valve does not seat properly. The issue rarely occurs and a slight movement of the handle is all that is required. On the day of your departure we arrived at the cottage to find the toilet cistern was cracked from top to bottom and was leaking water. We know the crack was not present on the day which you arrived as we had cleaned the cottage ourselves on that day. The plumber advised us to isolate the water supply to the toilet and order a replacement unit. We took photographs and reported the damage to Lakelovers in person that day. This is the reason for the claim, the cost to us was greater than the house keeping bond amount claimed. This lead to the unfortunate situation where the guests arriving that day only had the use of the basement toilet during their stay.
The Cottage Owners
Property Owner
