“When we arrived at the house, the cleanliness of the kitchen was not to an acceptable standard.”
I had to scrub the outside of the kettle to remove dried on food and their was scale that had built up around the spout. (It needed a new kettle!) there was also dirty cutlery and cupboards/draws that clearly hadn't been checked and a warming draw with food debris in. There was also dog dirt on the patio area. The rest of the house, bathrooms and bedrooms was clean and the balcony had fantastic views and definitely was worth hiring the house for. We did make the owner aware of the cleanliness issue on the evening we arrived and later in the week he dropped us of a gift as an apology, however we never heard anything from Lakelovers and no one offered to come and clean the kitchen at any point. As we are in the middle of a pandemic, cleanliness has a higher priority than ever before, this was not a cheap holiday let, so we were very disappointed that we came across this issue. We were told we couldn't enter the property until 4pm due to the extra cleaning taking place but we arrived at 2pm and there was no sign of the cleaners, so it wasn't as if they ran out of time! There is also a branding issue as we booked under Lakelovers but when we tried to sign into our account we couldn't get in and were told we had to log into Sykes cottages website? This feedback email was sent by Lakelovers & yet the start of the feedback form says "Your Sykes Experience" That is really unprofessional, please sort your branding out so we as customers know who we are booking with!
- Mrs Dickinson, June 2021
Thank you for your feedback Mrs Dickinson. Please accept our apologies, Lakelovers look after the cleaning for Tanna Hill and this matter has been reported to the Housekeeping Manager, as this falls well below our expected standards. Unfortunately on this occasion we weren't informed of the issues you have mentioned as one of the team would have attended immediately.
Thank you once again for bringing this to our attention and we do hope this hasn't deterred you from staying again at Tanna Hill.
Property Owner
