“The positives of Lords Leap, were; it was quite clean, nice and spacious, the beds double beds were very comfortable albeit on the small side and in general it had most things one would need.”
Jackie in the shop was a great help.
The negatives were, there was no one to meet you on site and there was no contact to go to on site. The number given to contact someone was impossible to get through to and there was no mobile access. You could not place or receive calls whilst on holiday there. So when it came to wanting to organising day trips out, we could not call any organisations to book boat trips etc. We had to drive out and then organise our trips, so lost time and days trying to do this.
The shower tray filled to it limits when showering, leaving ones feet in a pool of water, the washing machine seemed to wash the clothes but came out dripping wet and would not spin properly, so clothes had to be wrung out by hand. We put up with these things for a few days as we couldn’t contact the number given and didn’t know who to go to. Eventually we went to the lady in the on site shop, who then emailed the appropriate people. If there had been someone there on site or mobile access then we would not have had to put up with these things, (we would have gone to the shop sooner if we knew she would contact the appropriate people but thought that we would be bothering that person). In fact Jackie was very pleasant and very helpful and the shower situation was sorted out quite quickly and apparently they are fitting a new washing machine, which will benefit the next booking at Lords Leap (as we had left by the time this happened).
The most misleading part of the booking is the on site gym, one of the main reasons for us booking this accommodation was that it had a gym. At no point when booking the accommodation did it say one had to pay for the use of the gym, until after the deposit had been paid. We found out that it costs £20 per week or £15.00 per weekend, which is extortionate! It cost us £18.00 per month for our gym where we live and whilst I understand prices, when in different locations and holiday prices can charge more, it’s far too much to charge, especially when it didn’t even mention one had to pay at all in the first place! and it was very small and equipment quite limited. There were 7 of us who would have used the gym if it was free or a minimal fee was charged, after all ones paying enough for the accommodation. But instead, neither of us went to the gym and therefore the providers of this accommodation lost out on 7 people’s money, plus a negative review on that point.
On the whole Lords Leap was a nice place to stay, but I don’t think that’s it’s acceptable to pay for your accommodation and then be asked to strip all of the beds before you leave, after all we’re on holiday! And we paid a substantial amount for it.
Thank you for your feedback from your stay at Lords Leap. We apologise you experienced a few issues during your stay. With regards to the being greeted, as much as we would like to offer this experience, we have 40 cottages on the estate so its just not possible to be there for every arrival. We do however have the estate office which is manned 6 days as week 9-5, as well as an out of hours number and our lovely ladies in the shop are always happy to help. Its not clear from your review what date you stayed with us but we do have Super Fast Fibre now so making arrangements using WIFI is no longer a problem. As for the gym, it is stated on the property listing, under the subheading 'summary' that there is an additional cost to use the gym. We apologise if you have missed that. Property Owner
