“The property was very good.”
However, the level of service from Sykes was appalling. We had ants all over the kitchen including the work surfaces when we arrived on Friday evening. I tried to call Sykes on Saturday morning and eventually managed to get through around 10am to explain the issue. They said they would get a maintenance team round to look at the issue. I called at 4pm as no one had been in contact. I was told that the maintenance team had other issues to deal with and they would get to us. On Monday morning I ...
However, the level of service from Sykes was appalling. We had ants all over the kitchen including the work surfaces when we arrived on Friday evening. I tried to call Sykes on Saturday morning and eventually managed to get through around 10am to explain the issue. They said they would get a maintenance team round to look at the issue. I called at 4pm as no one had been in contact. I was told that the maintenance team had other issues to deal with and they would get to us. On Monday morning I called again to he told that someone would be out that day. We were told that they had a key so we would not have to leave the key. When we got back no one had been so we called again to be told that the maintenance team called twice but we weren't in and they had no key. Eventually on Tuesday at around 5.30pm some came with ant powder and ant traps. When we checked out on Thursday morning we still had issues with ants. The Sykes customer service team were incompetent.
Thank you for taking time to leave feedback on your stay at The Bay Cottage.
We are sorry to hear of the issues that you experienced during your stay. We apologise for the difficulty that you had in getting through to us.
We will raise your feedback to the relevant teams.
Thank you- The Lakelovers Owner Relations Team
Property Owner