“We were booked to stay in frost which we chose because of its particular facilities and memories of past stays and did so for the first day.”
The second day - Saturday the heating broke when on the Monday we eventually contacted the owners. They seemed to know that the accommodation had a heating fault. We were moved - but we had to do it all ourselves, food, clothes etc etc. we were offered no help and it took at least most of the day from our stay. Not even a new welcome pack or indeed a part of one. Very disappointing - the size of the bed in the Gilson is smaller than that in Frost - nor is there a bath,
The second day - Saturday the heating broke when on the Monday we eventually contacted the owners. They seemed to know that the accommodation had a heating fault. We were moved - but we had to do it all ourselves, food, clothes etc etc. we were offered no help and it took at least most of the day from our stay. Not even a new welcome pack or indeed a part of one. Very disappointing - the size of the bed in the Gilson is smaller than that in Frost - nor is there a bath,
Thank you for your feedback. Please note that issues relating to your original property do not reflect Gilson. As these properties are self-catering, welcome packs are not provided as standard. When guests are rehoused we do provide guests the full information on proposed properties. We suggested Gilson as it is within the same complex as your original property so would have minimal disruption to your stay. We are sorry that you did not find it suitable.
Lakelovers Owner Team Property Owner