“Second time we have stayed in this property.”
Great for our large family group, large kitchen, living & dining area, great for being together & apart. Cosy, comfortable & clean.
Would definitely come again. But a few areas we would like to be addressed.
Informed there were hair dryers, but 1 for the whole property, if we'd known that family would have brought their own.
As a large group in the winter we like to cook & eat in. Although there is plenty of crockery glasses cups etc, there is a bit of a mish mash of utensils, no large serving spoons, bread knife, large sieve or kitchen scissors. We found that the left oven did not heat properly. Would be useful to supply hand towel for the kitchen & the downstairs toilet. Not enough separate bags bedding & towels.
The hoover had not been emptied, it was extremely full, no spare bag, and smelt, do the cleaners bring their own?
The main bin was full & on the side of the road on arrival Friday! As a large group we produced 3large bags we had to leave at the side of the road.
Thanks for your comments we appreciate you taking the time to give them. We are delighted you enjoyed your stay and hope you will come again. We are sorry that all was not perfect and have taken your comments on board.
As far as kitchen utensils are concerned we are in the process of sorting this out so that next time you visit there will be all you need . All the things you mention were certainly there in the first place. As far as the oven is concerned we have been badly let down by the Contractor we appointed to fix it. I know this is of little comfort to you but we have been trying and are more frustrated than you are about the situation. Hand towels are provided but it appears that a plumber fixing a fault with one of the toilets used them and forgot to tell our cleaner he had done so.
This is the first time we have been made aware of a problem with the bins. We ask all guests to put them out on Wednesday for collection but this obviously did not happen . We will see what can be done in the future to avoid this reoccurring. The Hoover is only there for the use of guests as we have other for the cleaners to use. We have asked her to check it each week following your comments. Your comment re hairdryers is noted .
Again thanks for visiting . Have a great Christmas and New Year.
Steve & Viv
Property Owner