“The cottage was fine apart from the cleanliness there was lots of dog hair around the property that should have been cleaned more thoroughly, the first thing we had to do was clean the carpets before we could settle down.”
Thank you for forwarding our guest's feedback. We are sorry to hear that he was disappointed with the cleanliness of the cottage in relation to dog hairs. We have checked with our housekeeper who has informed us that the outgoing guests, who did indeed have a dog, had themselves vacuumed before departure. Our housekeeper then changed the hoover bag and vacuumed thoroughly herself and then vacuumed a second time when she saw some dog hair she had missed. She acknowledged however that it can be really difficult to get every single dog hair even with daily vacuuming, especially if it is moulting season. We always ask guests to let us know immediately of any concerns about a property; had our guest contacted us our housekeeper would have been very happy to return and vacuum again. Unfortunately, there is nothing we can do to rectify any problem if guests wait until checkout to report it. We and our housekeeper work extremely hard to maintain the property to a very high standard and we hope that, notwithstanding these concerns, our guests enjoyed their holiday. Property Owner