“Garden is not enclosed !”
! Should place a gate at the decking because of stream and make clear not enclosed for people with dogs in your description
Did not cater for disabled people! At the very least there should have been hand rails at the hall steps, in the shower / bathrooms
Beds way too hard. We use a hard bed at home but these beat it
Did not appreciate the email from Lakelovers on Monday morning telling us to pick up after dog in garden, set the dishwasher night before, very condescending. Consider ...
! Should place a gate at the decking because of stream and make clear not enclosed for people with dogs in your description
Did not cater for disabled people! At the very least there should have been hand rails at the hall steps, in the shower / bathrooms
Beds way too hard. We use a hard bed at home but these beat it
Did not appreciate the email from Lakelovers on Monday morning telling us to pick up after dog in garden, set the dishwasher night before, very condescending. Consider re-wording as we found it very insulting as principled respectful holiday visitors
- Geraldine, September 2024
Thank you for the feedback. The decking is not enclosed but the surrounding area is: It’s fenced off from the Pastureland on one side with the Riverbank on the other. Many guests appreciate the open, easy access to the river bank and picnic area.
The building is not advertised as suitable or assessed for significant-disability accessibility. The building is accurately described as a single story building with only 2 interior steps (total rise 37cms) so does suit and is frequently used by guests with limited mobility.
Thank you for pointing out the beds were too hard for you - the first guests out of perhaps 750 to have mentioned this to us. We’ll certainly look into this.
The email from Lakelovers was a generic email sent out to all departing guests asking for help to enable speedy changeovers between visitors. Arriving guest benefit from this. In no way was it meant to be condescending and most guests are happy to help. Sadly, we do get irresponsible dog owners who do not clear up after their pet so the email’s purpose was simply meant to be a gentle, diplomatic reminder. We’re sorry you did not see it as that.
Property Owner