“Overwelling smell of food and grease oven needs cleaned kitchen tiles need cleaned bin growing fungus.”
Dog biscuit and dust under chairs cobwebs around living room dust at least 1inch behind bed stair carpet very dirty .bedroom carpet torn at door.overwellming smell of free breeze on furniture very toxic actually burning your nose.
I am sorry your stay at our lovely cottage did not meet up to your expectations but your issues would have been resolved immediately if you had contacted us upon your arrival and inspection of the cottage. This is the first negative feedback we have had regarding the cottage and therefore we feel it requires an owner response.
Unfortunately, a previous guest had smoked in the cottage, which is strictly against our rules, so we had to use an air freshener to take away the smell of the smoke. Hopefully, there will be no recurrence of this situation going forward.
The carpet is not torn, but has slightly moved away from the edge trim between the bedroom and the stairs. This is being addressed now it has been brought to our attention. Additionally, the cottage is cleaned thoroughly by professional cleaners prior to the arrival of each guest and the feedback received on this occasion totally contradicts all the feedback from our previous guests, who have clearly commented on the high standard of cleanliness and comfort the cottage offers.
We do take all feedback we receive very seriously and will address any issues mentioned. However, if guests do have issues that we are unaware of, the owner can be contacted and the they will be addressed immediately.
Property Owner
