“Arrived last Saturday, unable to get into property as key did not work.”
Had to phone up.Luckily just before office closed.Guy who was very helpful turned up,he couldn't get us in.Went to get another key from Windermere,that didn't work.We then left as we went for a coffee.Returned couple of hours later, assume locksmiths had come because different key-we hadn't been updated.Our first night ruined as 3 hours wasted and we had to change our plans.Hard to believe something like this can happen,were cleaners not in earlier?Rest of holiday enjoyable but no check on us or apology for what happened.Underwhelmed.Cottage very nice, great location but low scores reflect our first day problems.
We are sorry to hear the lock did not work on your arrival at The Sanctuary. The cleaner had been in earlier and all appeared to be ok. We believe Lakelovers dealt with it as quickly as they were able. Lakelovers informed us later that week.
We are as surprised as you regarding the faulty lock, as the new door was only fitted 2 years ago. We hope this won"t put you off visiting our beautiful cottage in the future.
Property Owner