“Unfortunately we had a problem with the hot water system which left us without hot water to the sinks in the en-suites and the shower in one of them.”
With it being a bank holiday, it took 4 days to rectify the problem.
It should be emphasised in the listing that the East Wing is totally unsuitable for the disabled or persons with walking difficulties due to stairs access.
Although the surrounding grounds and the views are outstanding and meticulously maintained, there is no allocated area to enjoy a glass of wine and outdoor dining on a warm summer evening. (there is one provided for the Garden Cottage and a small shaded area in ...
With it being a bank holiday, it took 4 days to rectify the problem.
It should be emphasised in the listing that the East Wing is totally unsuitable for the disabled or persons with walking difficulties due to stairs access.
Although the surrounding grounds and the views are outstanding and meticulously maintained, there is no allocated area to enjoy a glass of wine and outdoor dining on a warm summer evening. (there is one provided for the Garden Cottage and a small shaded area in front of the main entrance is allocated for the East Wing with some furniture - well beyond it’s sell by date)
Apart from the above points the accommodation could not be faulted and is highly recommended.
Although our boiler is regularly serviced and maintained it did develop a completely unforeseen fault at the beginning of your stay. Unfortunately being a bank holiday it did not get repaired until the Tuesday morning and we are sorry you had this experience although you were very understanding of the circumstances.
East Wing is a first and second floor apartment so it is assumed that guests will be ok using stairs. The Garden Apartment below is all ground level and would be more suitable for anyone with mobility issues.
The outside seated area for East Wing has traditional furniture with cushions provided. It is a sheltered “sun trap” that gets afternoon and evening sun and has been much enjoyed by our guests over the years. Unfortunately the weather during your stay did not allow for this!
We do try to make everyone's stay at Geltsdale a thoroughly enjoyable experience but sometimes things can happen that are beyond our control!
Property Owner