“The cottage was in a lovely spot, was very spacious and offered some wonderful walks from the front door.”
Unfortunately, there were a few things that detracted from relaxing on our arrival and caused some irritations. We found that chopping boards were dirty and sticky, glasses at the back of the cupboards were dirty and hair on the bedroom carpet. Although a lot of things were provided there was no spare toilet roll and we had to go and get some on the second day. A bedroom lamp shade broken as was the bath panel and there was very poor suction on the vacuum cleaner and the mop was filthy. Overall ...
Unfortunately, there were a few things that detracted from relaxing on our arrival and caused some irritations. We found that chopping boards were dirty and sticky, glasses at the back of the cupboards were dirty and hair on the bedroom carpet. Although a lot of things were provided there was no spare toilet roll and we had to go and get some on the second day. A bedroom lamp shade broken as was the bath panel and there was very poor suction on the vacuum cleaner and the mop was filthy. Overall the cottage was lovely and it was such a shame that these little things detracted from a wonderful holiday.
Thank you for your review.
We are upset to hear of guests having issues at Wythebank and it certainly spoils our day. Our cleaning/housekeeping service is provided by Lakelovers/Sykes at a significant expense to us as owners. It would be helpful to us, if guests could report any issues with cleanliness as they find them, so that they can be addressed straight away. We will take up all your cleanliness issues with Lakelovers/Sykes although we are aware that the usual cleaners have not been coming recently. Regrettably, we are not able to do the changeovers at Wythebank ourselves at the moment.
As Wythebank is a self-catering property, 2 toilet rolls are provided as a courtesy for guests who may have forgotten to pack any. We also, as a courtesy, leave some coffee, tea, sugar, salt and pepper, kitchen roll, foil, cling film, laundry liquid, washing up liquid, hand soap, dishwasher tablets, cleaning sponge, cloth, bin bags and shower gel. Again, if any of these are missing we request guests report this to their booking agent immediately.
Unfortunately, the bath panel is no longer manufactured and we have not been able to find a replacement which fits. We are still looking for solutions. David had glued the crack along the top when we stayed 2 weeks before yourself. We also serviced the Dyson vacuum cleaner which had been blocked by someone hoovering up some plastic. It was left fully functioning. On the day you left, we were at the cottage to cut the grass. I also checked the Dyson whilst there and it was working well. We were unaware of a broken lampshade and will address that. The bedside lights in 2 of the bedrooms were new a matter of weeks ago.
We’re pleased that you enjoyed your holiday on the whole.
Property Owner