“We booked the cottage from Saturday to Thursday but for personal reasons we were only able to arrive on Sunday late afternoon.”
We found the cottage cold, only 12 C degrees because the boiler was faulty therefore no hot water also. I have managed to call the emergency number found on the app. Within 2 hours a maintenance guy came, he could not fix the boiler but he gave us two electric heaters and turn on the water tank in the loft which supplied us with hot water, but took 3-4 hours to heat up which meant we could not take hot shower that night either. I am glad he came quickly but we still had to drive out in the evening to buy wood to able to fire up the wood burner. Two electric heathers would only heat up upstairs sufficiently. The situation was far from ideal with two elderly people and a 4 month old baby. Next morning (Monday) maintenance team called that someone will come that day to fix the boiler at some point. We were out all day, when we arrived around 6pm looked like noone has been to check. Next morning (Tuesday) when I called the maintenance team for update they said that someone was there yesterday but now waiting for a part to be able to fix the boiler. But noone updated us with this information I had to chase. I also asked them to supply us with more electric heater and wood, as that point we already spent almost £50 on fire wood. That day we received plenty of wood and another heater, which was great but to be honest it should have happened automatically on that day when they found out that the boiler can not be fixed instantly, and not me chasing for it. Eventually we were okay after wood and another heater supplied. The boiler engineer arrived on Wednesday evening (our last night) but he still could not fix the boiler. The area and the cottage was amazing otherwise. The cleanliness was not perfect , the living room had dog hair everywhere especially on the cushions and sofas, we took our dogs too but we don't let them sit on furniture at home either but at least it should have been hoovered. Other thing, it was left 1 dishwasher tablet for us, no salt , no oil or sugar no kitchen foil. 1 bin bag ( even though Tuesday was bin collection day , so we had nothing to use after Tuesday, washing up liquid bottle under the sink was empty. 3 rolls of toilet paper for 6 of us to last for 4 nights/5 days? Were we supposed to arrive with all those? So we had to buy those. I feel that all this could have been avoided if someone comes from maintenance team to check the property before the next let to avoid everyone's disappointment. If not this our stay would have scored 10 out of 10. Thank you
Hi, apologies for the lack of heating on your arrival - the boiler has now been replaced.I am pleased we were able to respond quickly and provide sufficient warmth and hot water for your stay. The cleaners are excellent and will check for dog hairs. As a self-catering cottage we provide a welcome kitchen cleaning pack and sundries including tinfoil/washing liquid/tablet/teas/coffee pods/salt/pepper/toilet rolls/bin bag/ etc. Supermarket deliveries can be ordered to the door on arrival.Thank you.
Property Owner
