“Overall, the property is beautiful and ideally located.”
We've only given it 3 stars because of 2 key issues: 1) There is a warning message in the welcome book about the potential for a disgruntled neighbour (estate manager) to pound on the doors and windows late at night, and if he does to report him to the police (again). This was extremely unsettling for us and meant that we would not let our daughter sleep downstairs as she had hoped to. While no incidents occurred, if it warrants being in the welcome pack then this should be included in the property description on your site 2) On arrival, the hot tub was at 22 degrees and not in heating mode. We were able to set it to heating (as we have one of our own), but it meant that we could not use it until late on Friday night. When we did use it, the filter came loose when the jets were activated. Although we refitted it, it was clearly not secure as the next evening when we went to use the hot tub again, the water was cloudy with an orange 'scum' around the sides. We did contact the caretaker on Sunday morning, and he came around very promptly to add chemicals to the water, but even on Sunday evening, the water was still not very clear, and we felt itchy while using it. We paid a significant premium to rent a property with a hot tub, but we don't feel that we got the use of it as we should have done, because it wasn't working properly.