“The house was spacious with good facilities for cooking, relaxing, spa and games.”
The views of the sea were lovely and you could access the sea for swimming or kayaks.
There was a shortage of many items that we would expect, e.g. dishwasher tablets, shower soaps, salt and pepper, tea bags, toilet roll, welcome gift. These have low cost but inconvenient when you don’t have them. It also felt like there was more concern for people of the island rather than us as guests, e.g. noise curfew.
Overall, good for the price, but could be presented better.
The views of the sea were lovely and you could access the sea for swimming or kayaks.
There was a shortage of many items that we would expect, e.g. dishwasher tablets, shower soaps, salt and pepper, tea bags, toilet roll, welcome gift. These have low cost but inconvenient when you don’t have them. It also felt like there was more concern for people of the island rather than us as guests, e.g. noise curfew.
Overall, good for the price, but could be presented better.
Thank you for your feedback. In fact, your feedback gives us the opportunity to clarify a few points. Firstly, we do think we offer outstanding value for money. Per person the cost was £225 for a week in a very large house in a unique position, with 5 rooms ensuite, sauna, hot tub, barbecue area and large playing field. It is no big secret that our margin is fairly limited especially as we invest a lot in the upkeep and improvement of the property. We did provide various items that this guest would have expected but then we ended up having had feedback from guests who did not like the brands we provided or had different expectations. So everybody has different expectations. Also, items may be small, but the logistics with the cleaning company are never straightforward. So that is why we decided not to have welcome packs, etc. Our focus is really the property itself and making sure that it meets or even exceeds the majority of expectations our guests have. And the overall feedback on Roa Island House seems to indicate that we are doing ok.
Property Owner