“One complaint and is a big one that needs to be addressed.”
We understand safety locks on windows upstairs, however, we could not find the key to unlock them and nothing in the booklet about this. God help anybody if there is a fire as windows are not allowed to be opened enough for escape. This needs to be addressed and I need a response.
Thanks for your message - the official guidance states that ‘the use of escape windows in rooms on the first floor is not considered a safe means of escape for paying guests’ hence why the window restricters are installed. The keys are not available to guests as this could result in a window being inadvertently left open and unrestricted with the risk of a child falling out. The internal fire escape route down the stairs is straightforward, coupled with linked smoke alarms and emergency lighting on the stairs, hence on balance, we are satisfied that the current arrangement minimises the risk of harm to our guests.
Property Owner