“In addition, our experience of Thrang View this time was disappointing and here are a number of things that need maintenance or attention.”
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1. There was a damp smell in the twin bed room which seems to come from damp in the wardrobe that backs on to the en-suite.
2. In the main bedroom there are several damp patches by the window frame.
3. Also in the main bedroom on the en-suite wall there is a damp issue where the plaster is effected and if you brush against the wall you get white dust on you.
4. The en-suite shower shelf is more rust than metal
5. There were cobwebs in the kitchen, lounge and generally everywhere.
6. The flush on the separate toilet is broken.
7. The open fire base is broken.
We are disappointed that a property that we have visited many times - as recently as Christmas 2019 - has slipped in standards.
Does anyone check on the housekeeping?
The Christmas holiday period is not a cheap week and when you spend a long time looking forward to it the last thing you expect is to come away disappointed.
We have used Lakelovers many times over the last 25 years and this experience makes us think twice about who we select for a holiday.
Dear Mr Barnard, Thank you for taking the time to leave us a review further to your stay with us at Thrangview; although your comments were disapointing to read. As you have stayed with us for the last 25 years you will be aware of the excellence we strive for and we pride ourselves on the quality of holiday cottages we represent. Had you contacted us during your stay we would have been very happy to attend and investigate and make good what we could for you during your stay. On behalf of Lakelovers who clean and manage the properrty, please accept our sincere apologies for this as on this instance it seems we have fallen short of our usual standard. I have passed your comments to our housekeeping and maintenance team who will investigate and liaise with the owner of the property to ensure that this does not happen again and things are made right. Again, thank you ever so much for taking the time to leave us feedback as it is very valuable for us to continually improve. I do hope this didn'y mar your stay with us too much and we really hope to welcome you again in the future. Kind Regards, Nicola, The Owner Relations Team at Lakelovers
Property Owner