“Although it was not listed as being provided, a basket of kindling and logs upon arrival (included in the cost of the cottage) would have been extremely welcomed.”
Upon arrival at 4pm, the cottage was COLD and the only heating available downstairs was two electric heaters which were insufficient to heat the home that first night. Seems like another cottage which has gone up significantly since Covid while cutting back on some basic comforts. Shame…
Dear Mr W, thank-you so much for rating our cottage 94 out of 100, it is much appreciated, we do care and we do work really hard to help our guests enjoy the cottage.Just by way of explanation if we may,to put your mind at ease, we do provide kindling / logs and lighters from the 1st October to the 30th April, which is 7 months out of the 12 ,which we consider is much more than reasonable, it seems that you must have been unlucky with the weather. For example, my wife and I followed you in on Friday just past, to find both downstairs heaters on but it was 20C outside and not needed at all.The beauty of the lakes, we think, and most definitely not just another cottage cutting back.
Property Owner