“Buildings works 3 metres from front door, from 07.”
45 in the morning until after 4pm everyday.
45 in the morning until after 4pm everyday.
Cottage very tired carpet tread bare and smells. Shower seal mouldy very unhygenic and unsightly. Back bedroom gutters leaking kept us a awake for most of the night.
Front door leads directly on to road with no warning of cars passing.
Garden furniture absolutely discussing if weather would of been nice we would unable to sit on the chairs or use the table.
We not stay in this cottage ever again
Thank you for your feedback Mr Richardson.
We are very concerned that your recent stay at Boxwood did not meet expectations. As the owners of the cottage we do try to ensure that the condition and cleanliness of the property is maintained to a high standard, we regularly stay ourselves throughout the year attending to any issues that the cleaners are not able to address.
With regard to the noise from the landscaping work opposite the cottage, we agree that there can be considerable noise at times. We experienced this ourselves during our stay in May. However all guests who have stayed at Boxwood throughout 2022 have been informed of the potential disturbance well in advance. We do give all guests the option to continue with their holiday, or re-book a different time which suits them when the landscaping should have finished or provide a full refund should they want to cancel. Unfortunately there is not a lot more we can do.
You are correct in stating that the door opens out directly onto the road, we feel this is only a problem during the landscaping work. We have not had any negative comments regarding this previously.
There has been a leak from the guttering situated between Thyme Out and Boxwood which does make a noise during periods of heavy rain. We were only aware of this during our last stay in the beginning of July. This has now been repaired.
The garden furniture is stored outside in the garden. We do not agree that the garden furniture is in any way ‘disgusting’. It may require a wipe over as it is situated under the tree in the garden. This is the Lake District after all.
We agree there were 2 small patches of mould on the sealant in the shower area. This has now been addressed and re-sealed. We would not consider this to be unhygienic.
We have inspected the carpets thoroughly and cannot find the threadbare patches you refer to. As you have not detailed where these are exactly, we cannot really provide a positive reply. If we found carpets to be threadbare, then we would replace them.
We believe the property to be clean, well equipped and welcoming. If you scan down through the comments we have had during 2021/2022 on the website, then they tend to support this view. We accept that occasionally things will get missed, but we do our best to ensure this is minimised.
The Owners
Property Owner