“Penny's cottage is in a beautiful situation, the views are fantastic.”
Upstairs is lovely, and well maintained.
The upstairs bedroom smells a little of damp.
Downstairs is another issue!
The shower room has a fantastic shower, however steam soon builds up in the small bathroom as the extractor fan is doing very little and is dirty. Opening the door just sets the fire alarm off. Maybe install another or more powerful extractor or clean the existing one.
The towel rail is coming away from the wall, as others have said and needs repairing.
The downstairs bedroom ...
Upstairs is lovely, and well maintained.
The upstairs bedroom smells a little of damp.
Downstairs is another issue!
The shower room has a fantastic shower, however steam soon builds up in the small bathroom as the extractor fan is doing very little and is dirty. Opening the door just sets the fire alarm off. Maybe install another or more powerful extractor or clean the existing one.
The towel rail is coming away from the wall, as others have said and needs repairing.
The downstairs bedroom smells of damp, especially when it is raining. It feels cold and damp all the time.
Nobody has cleaned around the side of the bedside tables for a long time, and there are cobwebs and spiders. I tried using the vacuum cleaner supplied but it smelt awful.
There is no need to have two beds but together to form a king size bed as the room is too small, in our opinion.
Having said that we did enjoy our stay, if the cottage had some TLC we would return again.
Communication with Sykes has been terrible. There is no phone number. Nobody took any action using WhatsApp until I threatened to share my thoughts on X. Then they suddenly replied.
Listen to what people are saying about communication with Sykes. It is all the same, non existent and you do not try to help customers before or during their stays. You seem to just want the money without providing any service. Use phones again so customers can talk to someone!!!
Thank you for taking the time to give us some feedback.
We apologise for the issues that you encountered during your stay, the owner is now aware of the issue with the smell downstairs and is currently in the process of getting this rectified.
In regards to the fan in the bathroom, this has now been replaced by a more powerful one, the towel rail has also been repaired since your feedback.
We find that bed size/comfort is very much down to personal preference so we are sorry that it was not to your liking on this occasion.
We are sorry that you found it difficult to get through to us, we will have a look into this further and see where the issue was.
We hope t welcome you again.
The owner relations team - Lakelovers
Property Owner