“Starting with the positives - location is great, short walk to Windermere and walks, bus stop nearby.”
Beds very comfy. Two bathrooms and downstairs loo. Utility area. Nice decor with spacious lounge and snug. Two TVs that worked. Kitchen is well equipped (although dishwasher tablet flap didn't always work), good size with underfloor heating so we spent most time in here. Visit didn't start well as there were no instructions about the heating system, food from previous occupants was found in a cupboard, and the Christmas decorations were still in the snug creating a hazard for my dog. Sykes got the decorations removed and tried to sort out the heating but we ended up using the plug-in heaters in the old part as the heating came on at odd times (probably due to previous occupants tinkering?). I feel the steps to the main door are too steep and small, especially when carrying items. It's a long uphill walk from the parking area which was muddy and uneven. Thankfully it didn't rain when we were loading/unloading. The shower in the small bathroom needs checking as the temperature fluctuated and was extremely hot on occasions. Welcome pack was basic. No recycling facility. I'd stay again in good weather and hope this feedback facilitates improvements for others to enjoy.
Thank you fro your feedback on your stay at Hunters Cottage. We were glad to see you had a great holiday. Regarding the points mentioned, please accept our apologies,as Lakes Cottage Holidays manage Hunters Cottage for the owners.
The heating, it seems that the main controls, that would not normally be used, had been altered incorrectly. I am glad we were able to communicate this to you, and we will be making some improved instructions for future users. Arrangements had been made for the cleaner to collect the decorations, so we do apologise they were still there and the cleaner also sends her sincere apologies about the food in the cupboard also, she had missed this. Hunters Cottage is serviced by a commercial waste collection, where everything is recycled at the depot. There should be a sign in the property and on the bin explaining this, however, we will re-do the sign as it appears to have gone missing. We try to explain about the access to the property and you can also approach Hunters Cottage from the main road above. We have had our Compliance Manager visit about the steps and whilst they are within regulations, the owners have added a hand rail to make it easier.
Thank you for taking the time to send us your comments and please be assured we have taken them all on board and acted on them as necessary. The Lakes Cottage Holiday Owner Relations Team.
Property Owner