“Was very happy with the property, it more than lived up to expectations.”
HOWEVER, we did not expect that after being told we could not have an early check in, to then find that on arrival at 4pm to have to empty a dishwasher that was still hot ! In the email I received for leaving the property it did stipulate to put dishwasher on the final night before leaving ?
As a note for the owner, the bedding, mattresses and pillows were below par for the price point of the holiday and the duvets were not big enough for the beds….this needs addressing as does the fact that the WIFI is only accessible from the kitchen (completely unacceptable)…there were also no hooks to hang wet towels on in the bathrooms. For people wanting to eat in, they need more pans and kitchen utensils
- Clayton, September 2021
Thank you for your feedback further to your stay with us. The wifi in the property does have boosters on every floor, and we suspect now that previous guests had made changes with these, but had we known during your stay that this wasn't working properly for you we would have been happy to investigate. We usually have feedback about how comfortable the beds are, and that the kitchen is very well equipped, so this will be looked at after your comments. The dishwasher was left on and only run just before your arrival to ensure that you were aware that all of the crockery, cutlery and utensils had be sanitised to an appropriate level for your arrival because of COVID. For wet towels in the bathroom, towel rails are provided instead of hooks. Lakelovers and the owner of the property take on your feedback, and again, thank you for this. We will hope to welcome you again in future.
Property Owner