“Myself and my Husband stayed at the smithy cottage for our honeymoon.”
The cottage wasn’t very clean at all. The bathroom looked like it hasn’t ever been cleaned and had black mould all over the tiles, around toilet and bath. The upstairs dressing room had mould all around the skirting boards. The cottage hasn’t been dusted and had cobwebs in most corners and on al lamps.
As there wasn’t a allocated car parking space the parking was a struggle. The on lane parking for the cottage isn’t ideal. We struggled to get parked near the cottage on a few occasions with other cars tending to park here from other cottages.
The information booklet left by lake lovers provided some information regarding flexible rates and deals with some leisure clubs in the area to use their spa facilities. When calling lake lovers on our first day the lady we spoke to didn’t know anything about it. She said that someone would contact us the following day. However we waited the remainder of our holiday with no further contact from lake lovers until the night before our last day where we received a voicemail and email telling us that they were unaware of any literature regarding money off/discount for spa facilities in local hotels. I feel their response time to this query was not very prompt at all and we had to wait nearly our whole holiday to hear back regarding it.
Overall the cottage was in an ideal location within Ambleside, perfect size for a couple and great base to visit many of the surrounding villages. However, since the cottage wasn’t very clean at all this is spoil our honeymoon as we did expect more from lake lovers. Wd did attempt to email lake lovers regarding our concerns on the cleanliness whilst we were still there but are still awaiting a response from them. We wouldn’t recommend this cottage or using lake lovers due to our above experience.
Thank you for taking the time to send your feedback after your recent stay at Smithy Cottage. We are saddened to hear of these deficiencies raised and we hope it didn’t spoil your honeymoon too much.
Unfortunately we weren’t aware of the cleaning issues you found at the property as we would have made the owner aware immediately to resolve. We have discussed with the owner to ensure attention is made to those outstanding moving forward.
Due to the Covid pandemic some information in properties is now invalid, so the owner will now also address this too. Each individual property has differing deals and special rates, we can only apologise for the late response time. Once again we thank you for your comments and hope the above doesn’t deter you from booking again with us.
Property Owner