“As per the previous review by Mr Day, Maldon, August 2021 who was clearly at Infinity the week before us, I will start with the good.”
The location and view is outstanding and a wonderful base for walking and exploring the area.
The cottage itself is well laid out but I would agree that the general cleaniness of the property not of a good standard. Clearly the cleaning consists of a quick wipe round and a hoover/brush up but not underneath anything or cleaning of skirting boards.
The bin in the kitchen was so disgusting we cleaned it and we also wiped down all of the surfaces and washed every dish, utensil etc before using.
I also agree that the water damaged ceiling and stained and faded sofa didn't exactly live up to the sales pitch of "sumptuous relaxing furnishings". The place needs a good clean and to be freshened up decor wise.
As others have mentioned it was strange that there was no microwave.
The terrace provided a lovely place to sit and take in the view but it would be better if the weeds were cleared.
The owner was around during our visit and whilst not a major issue the sound did travel when he was in the flat above the cottage.
We come to the Lake District every year but this is the first time we have stayed in Ambleside, the location was terrific but the quality of the accommodation disappointing.
Thank you very much for your comments Mr Macdonald and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
We are sorry to hear about all the issues you encountered at the property, unfortunately Lakelovers weren't aware of any of the issues you had as we could have resolved them immediately, likewise the owner was on hand and could have helped to make your stay more comfortable . The Lakelovers housekeeping team are now aware and will check to make sure our cleaning standards are maintained.
Once again thank you for your feedback and we do hope this doesn't deter you from booking again with us